What obligations does my insurance company have to me when I make a claim?
An insurance company must treat you fairly. There are many things they have to do and many other things that they are forbidden to do. We have tried to make a simplified version of the law on this subject and put it together in what we call the Policy Holder's Bill of Rights. Some of these rights are:
Again, insurance companies must treat insureds fairly and reasonably. If an insurer violates one or more of these rules, it may have committed bad faith.
- An insurer must treat its insured's interests with the same consideration it gives its own interests.
- The claims adjuster has a duty to help the policy holder with the claim.
- The insurer must promptly and fairly investigate every claim.
- If payment is owed, an insurer must promptly pay the claim.
- If the insurer denies a claim, it must give an explanation to the policy holder.
- The insurer must disclose significant facts to its policy holder.